Terms of use

Last updated: September 20, 2026

By creating an account or using aivin1.com ("AIVIN1"), you agree to these terms. Please read them together with our Privacy policy, Payment policy and Refund policy.

1. What AIVIN1 provides

Operator: HỘ KINH DOANH AIVIN1 (foreign-language name: AIVIN1), household business registration number 052197015639, registered office at Eco Xuân, Lái Thiêu Ward, Ho Chi Minh City, Vietnam; first registered on August 24, 2026 with the People's Committee of Lái Thiêu Ward (Economic, Infrastructure and Urban Affairs Division).

AIVIN1 is a digital services platform for individuals and businesses: domain registration and management, cPanel hosting, VPS, SSL certificates, website design (from templates with a deposit, or custom-built from a quote), social media engagement services, a conversation inbox with an AI customer advisor, and some AI tools. Some services are delivered through third-party partners (domain registrars, hosting and VPS providers, SSL certificate authorities, AI platforms and others). AIVIN1 sells the services and is your point of contact for support.

2. Your account

• You register with a username or a Google account, provide truthful information and keep your password secure. Everything done from your account is treated as done by you.
• You must have the legal capacity to enter into transactions. Each person should use one account.
• AIVIN1 may suspend or close accounts that violate these terms.

3. AIVIN1 wallet and payments

• The wallet is a shared balance used to pay for every service, counted in Vietnamese dong (VND). The balance does not expire and cannot be withdrawn as cash.
• You top up by bank transfer (VietQR code), MoMo or PayPal (converted to USD at the rate shown when you top up).
• Prices and totals are shown before you confirm. When you confirm, the system deducts your wallet immediately and processes the order.

4. Rules for each service

Domains

Domains are registered through ICANN-accredited registrars. You must provide accurate registrant details as required by ICANN and the registry. A domain that expires without renewal can be lost and registered by someone else, so we recommend turning on auto-renew and keeping enough wallet balance. Registry rules (such as dispute resolution procedures) also apply.

Hosting

cPanel hosting is activated after payment. If it expires without renewal, the hosting is suspended but your data is kept and reactivated once you renew. You are responsible for backing up your own data and for using hosting only for lawful purposes; resources must be used reasonably so other customers are not affected.

VPS

A VPS comes with full root access: you are responsible for installing, updating and securing the server. A VPS that expires without renewal is permanently deleted and cannot be recovered. Using a VPS for attacks, distributing malware, sending spam or any activity banned by the infrastructure provider's policy is prohibited.

SSL certificates

Certificates are issued by a certificate authority (CA) after validation. You confirm you own or are authorized to manage the domain, provide accurate validation details and keep your private key yourself. Issuance time depends on the validation step and the CA.

Website design

• From a template: you pay a deposit of part of the template price (the percentage and amount are shown before you pay), enter your business details, receive your own AI-generated version made from the template and may request the number of revisions shown on your project page (extra revisions are paid, with the price shown clearly). When you approve the version you pay the remainder (the WordPress version may carry a surcharge, shown before you pay); AIVIN1 finishes and delivers the source files.
• Custom order: you describe your needs to get advice and a quote; nothing is paid upfront.
• Figures, names, reviews and contact details in the templates are for illustration only. Your website only shows the real information you provide; you are responsible for its accuracy, the images, the content and the rights to everything you put on the website.
• After full payment you may use the delivered website for your own business. The original template belongs to AIVIN1 and may not be copied for resale.

Social media engagement

These services are performed by third-party providers. AIVIN1 does not guarantee business results and does not control the policies of social media platforms, which can change. Enter the correct link before ordering; a submitted order's link cannot be changed. Orders that fall short of the quantity are refunded for the missing part under the Refund policy.

Conversation inbox and AI

The AI replies based on the business information you provide and can make mistakes. You are responsible for that information, for monitoring conversations, and you can turn the AI off at any time. When you connect messaging channels you must follow the rules of Zalo, Facebook and the law, and inform the people messaging you as appropriate.

Reference design images: when ordering a custom website you may send reference images so we understand the style you want. AIVIN1 only uses them to reference style and layout and does not copy third parties' text, logos or copyrighted images. You confirm that you have the right to use the images you send.

The AI Assistant on the website is for reference only and can make mistakes; the accurate information on prices, terms and orders is what is shown on the service pages and in your account. For orders, payments or complaints, please contact our staff.

5. Prohibited content and conduct

You may not use the services to: break Vietnamese law or any applicable law; commit fraud or impersonation; distribute malware or spam; infringe copyright or others' rights; publish pornographic, violent, gambling or prohibited-goods content; or harm the systems of AIVIN1 or third parties. AIVIN1 may suspend or delete violating services without a refund and may report to the competent authorities.

6. Intellectual property

The interface, source code and brand of AIVIN1 belong to AIVIN1. The content you provide stays yours; you allow AIVIN1 to use it to provide the services to you.

7. Limitation of liability

Services are provided on a reasonable-efforts basis. AIVIN1 does not guarantee uninterrupted operation, especially for parts delivered by third-party partners. To the extent permitted by law, AIVIN1 is not liable for indirect damages, lost profits or lost data; AIVIN1's maximum liability for any claim does not exceed the amount you paid for the related service.

8. Changes to these terms

AIVIN1 may update these terms when the services or the law change. The update date is shown at the top; continuing to use the services after an update means you accept the new terms.

9. Governing law and disputes

These terms are governed by the laws of Vietnam. Disputes are first resolved by negotiation; if that fails, by the competent court in Vietnam.

10. Contact

Reach us on WhatsApp, Zalo, Telegram or by phone (see the Contact page).